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Privacy Policy

Effective Date: [08-11-2024]

Welcome to the Privacy Policy of Shree Balaji Enterprises. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://customercareindore.co.in/, and use our appliance repair services. We are committed to protecting your privacy and complying with applicable data protection regulations, including the EU General Data Protection Regulation (GDPR) and relevant US laws.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website, contact us for services, or interact with us, including:

Personal Identification Information: Name, email address, phone number, and address.
Service Information: Details related to the home appliances for which you seek repair.
Usage Data: Information automatically collected by our website, such as IP addresses, browser type, and website interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our home appliance repair services.
To communicate with you about your service requests and appointments.
To improve our website and services based on usage patterns.
To comply with legal obligations and regulations.

3. Sharing Your Information

We may share your information with:

Service Providers: Third-party companies that assist us in providing services, such as technicians and IT support providers.
Legal Compliance: Law enforcement or government agencies when required by law.

4. International Data Transfers

Your information may be transferred to, and processed in, countries outside of your residence, including the United States and EU member states, where data protection laws may differ from your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

5. Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, alteration, or destruction. However, please note that no method of data transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights under data protection laws, including:

Right to access your personal data.
Right to correct or update your data.
Right to request deletion of your data.
Right to restrict data processing or opt-out of data processing.
Right to data portability.
Right to object to certain data processing activities.

To exercise your rights, please contact us at the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and in compliance with legal obligations. We may retain data for longer periods if required by law or for legitimate business interests.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shree Balaji Enterprises
Indore, India
Email: rockybd1995@gmail.com
Phone: [+91 8889993437]